REFUND & RETURN POLICY

Last Updated: June 2026

At Pet Legacy Co. LLC, every product is custom-made specifically for each customer.

1. Custom Product Policy

Because all products are personalized and produced on demand, we generally do not accept returns or exchanges for:

• Change of mind
• Customer-provided spelling errors
• Incorrect information submitted by the customer
• Customer-uploaded image quality issues
• Preference-based concerns after production

2. Approved Artwork

If a customer is provided with an artwork preview and approves the design prior to production, refunds or replacements will not be issued due to artistic preferences, design choices, or subjective concerns after approval has been given.

3. Non-Refundable Circumstances

• Incorrect shipping address provided by the customer
• Low-quality uploaded photos
• Customer spelling or customization errors
• Customer changes their mind after production begins
• Minor color variations caused by screen settings or printing processes
• Artistic interpretation differences from the original photo

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or materially different from what was ordered, please contact support@legacyco.com within 7 days of delivery.

Please include:

• Order number
• Description of the issue
• Clear photographs of the product
• Clear photographs of the packaging

5. Approved Resolutions

If approved, Pet Legacy Co. LLC may provide:

• A replacement product
• A partial refund
• A full refund

The appropriate resolution will be determined at our sole discretion.

6. Order Changes & Cancellations

Requests to cancel or modify orders must be submitted as quickly as possible.

Once production has begun, modifications or cancellations may no longer be possible.

7. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Processing times may vary depending on the customer’s bank or payment provider.

8. Chargebacks

Customers agree to contact Pet Legacy Co. LLC before initiating a chargeback so that we may attempt to resolve the issue directly.

9. Contact Information

Pet Legacy Co. LLC
5830 E 2nd St, Ste 7000 #34185
Casper, Wyoming 82609
United States

Email: support@legacyco.com